# Why Conversions May Not Be Recording in Optibase

If your conversions aren’t being recorded in Optibase, the most common reason is an issue with the script installation.

## Steps to Fix Conversion Recording Issues:

#### 1. Double-Check Script Placement:

• Ensure the Optibase script is properly installed in the head code section of your project settings. This is critical for accurate tracking.

• If the script is placed in the footer or added incorrectly, it may not function as expected.

### 2. Verify Conversion Setup:

• Confirm that the conversion you’re trying to track is properly configured in the Optibase dashboard or Webflow app

• Ensure the element you’re tracking has the correct data attributes linked to the conversion.

### 3. Test the Conversion:

• Trigger the conversion action on your site and check the Optibase dashboard to see if it registers.

• Use browser developer tools or inspect the console for any errors related to the Optibase script.

If everything looks correct and conversions still aren’t recording, feel free to reach out to us with details or a Loom video of your setup. We’ll help you troubleshoot further!


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