User recording sessions
While Heatmaps show you where users aggregate, User Recordings allow you to see the individual "human story" behind the data. By watching reconstructions of real user sessions, you can pinpoint exactly where visitors get confused, frustrated, or stuck.
What are User Recordings?
User Recordings (also known as session replays) are reconstructions of a visitor's journey on your site. They capture:
Mouse movements and clicks
Scrolling behavior
Page navigation
Mobile taps and swipes
Watching a recording is like sitting next to your user as they browse, giving you advanced behavioral data that numbers alone can't provide.
Ways to Enable Recordings
Just like Heatmaps, there are two ways to capture session data in Optibase.
1. URL-Based Recordings
If you want to monitor a specific page—like a high-traffic landing page or a complex checkout flow—you can set up a recording manually.
Go to the User Recordings tab in the left sidebar.
Click Create New.
Enter the specific URL you wish to record.
Optibase will begin capturing every session for users who visit that exact path.
2. Test-Based Recordings
To understand why one A/B test variant is winning over another, you can enable recordings directly within your test settings.
Auto-Capture: Toggle the "Recordings" setting to ON inside any active test.
Test Context: This automatically records every "Tested User"—meaning anyone who is part of your experiment.
Segmented Insights: You can then filter recordings by variant to see how users interact with "Variant A" versus "Variant B."
Advanced Behavioral Data
User Recordings go beyond basic tracking to show you high-intensity signals:
Rage Clicks: Spot when a user clicks a button or element repeatedly out of frustration.
Dead Clicks: Identify links or buttons that don't work or aren't intuitive.
Navigation Loops: See if users are getting stuck in a circle between pages because they can't find what they need.
Why use User Recordings?
See the "Why": If a test shows a high bounce rate, a recording might reveal a technical bug or a confusing layout shift that the analytics didn't catch.
Zero Guesswork: Instead of assuming why users aren't clicking your CTA, you can watch them scroll right past it or hover over it without clicking.
Support & Debugging: Use recordings to see exactly what happened before an error occurred, making it easier for your team to replicate and fix issues.
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